Providing technical and business expertise for National Highways emergency 24/7/365 Operational Telephony service. Control Rooms across England ensure motorists are informed and safe on the major roads across England.
The Abu Dhabi National Oil Company is a major energy provider and looked to expand its SCADA IT network to manage gas and oil flow into a city-wide telecoms business. A detailed feasibility study with market research and business case was produced for a new city-wide network. This included the corporate finance to costs and forecasted customer sales revenues to determine if the idea was profitable to implement.
Making and answering calls between medical staff and patients is a critical service. The centres call volumes showed to be extremely high. Patients and medical staff could not always get connected. A review unearthed major system issues with the PBX and telecom connections that led to recommending technical changes.
Virgin Media evolved from the early 1990s Cable TV industry when TeleWest and NTL existed in the UK. TeleWest asked Carl to deploy and integrate a new city-wide telephony service into the existing Cable TV network. The new business for TeleWest started by re-purposing an existing warehouse into a telecoms switch room with a raised floor, power and backup battery room, and cooling systems.
A new mezzanine floor housed the customer service Call Centre. This all required substantial civil engineering work before the new switch room could be fitted out with the telecoms technology and integrated into the fibre-optic cable TV distribution network. The central exchange was a Northern Telecom DMS100 Public Switch. A £5m project that was delivered on time and within budget.
In the late 1990's, the next mobile technology wave was 3G.
Nokia ask Carl to undertake a feasibility study into the use cases for the increase in mobile data that 3G would provide. Back then 3G provided up to 384 kbps of data over the air. The future was Apps! Having a GSM mobile network background with a hand in the design of the 2G data services including SMS helped deliver results for Nokia.